Terms of service

Terms and Conditions Last updated: 11 November 2026

At SKØNT (skontdesign.com) we offer Scandinavian ceramics for people who want their home to be a calm backdrop for lively gatherings and peaceful moments. These terms apply to every purchase in our online store. If you have any questions, email us at info@skontdesign.com.

SKØNT Design · Lambrecht van Linschotenstraat 8, 2614 JZ Delft, the Netherlands · Chamber of Commerce (KvK) 87181320 · VAT NL004369138B79 · info@skontdesign.com

1. Personal information We handle the information you give us with care. We only use it to process your order, deliver it, take payment and, where needed, for customs declarations. See our Privacy Policy for details.

2. Ordering The products and prices on our website are not a binding offer. You place an order by adding products to your cart and completing checkout. Until you confirm payment, you can change the details you entered. When you complete checkout, you make an offer to buy the products in your order. We confirm your order by email with the products, prices, shipping details and the information you gave us. Please check this email carefully and contact us right away at info@skontdesign.com if anything is wrong. The contract language is English.

3. Prices The prices shown on the website at the time of your order apply. The total price, including shipping, is shown at checkout before you confirm your order.

3.1 Customers in the European Union All prices include VAT. Dutch VAT is charged on all orders within the EU. If this changes, the new VAT treatment applies only to orders placed after the update of these terms.

3.2 Customers in Norway and Switzerland Prices are shown without Dutch VAT. Import VAT, any customs duties and the carrier's handling fee are charged on delivery by the carrier or customs and are paid by you. Contact your local customs office for more information.

3.3 Business orders For business orders, please contact us at info@skontdesign.com. We provide a VAT invoice on request.

4. Payment You can pay with the payment methods shown at checkout, such as iDEAL and major credit and debit cards. Payments are processed securely through Shopify Payments. If you need another payment arrangement, please contact us.

5. Who can order To order from us, you must be at least 18 years old, give your real name, email address and delivery address, and pay with an accepted payment method. We can refuse an order if your payment is not accepted by our payment provider, or if we cannot deliver for reasons beyond our control.

6. Delivery and availability We pack and send your order within one week. Delivery usually takes 2–10 working days after we send it, depending on the carrier and your country. You will receive an email with a tracking link when your order has been sent. If we split your order into more than one parcel, we pay the extra shipping cost. All orders are subject to availability. If a product in your order is no longer available, we will email you and explain your options. If delivery is delayed by circumstances beyond our reasonable control (for example severe weather, strikes, technical failures or government measures), we are not liable for the delay, but we will do everything we can to deliver as soon as possible. See our Shipping Policy for rates and details.

7. Where we deliver We deliver to all countries of the European Union, Norway and Switzerland. For other countries, please contact us at info@skontdesign.com.

8. Transport and damage We are responsible if your order is damaged or lost on the way to you. If a parcel arrives with visible damage, please tell the carrier when it is delivered and contact us at info@skontdesign.com. Please report damage you discover after opening the parcel as soon as possible, with photos of the parcel and the items. When you return items, you are responsible for them until they reach us, so we recommend a trackable and insured shipping service and careful packing.

9. Undeliverable parcels Our carriers usually try to deliver at least twice, and may keep the parcel at a service point for collection. If the parcel cannot be delivered and is returned to us, we will contact you to arrange a new delivery. The cost of sending it again is paid by you.

10. Complaints If there is a problem with your order – such as transport damage, a faulty product or a wrong item – please email info@skontdesign.com with your order number and photos. If the parcel arrives damaged, please also report it to the carrier. Your statutory rights for faulty products are not affected by these terms.

11. Right of withdrawal and returns You can cancel your purchase within 30 days without giving a reason. This period starts on the day you, or someone you name (not the carrier), receive the last item of your order. To cancel, send us a clear statement by email to info@skontdesign.com or by post to the address above, before the 30 days have passed. You can use the model withdrawal form in our Return and Refund Policy, but you don't have to.

After telling us, send the items back without delay and no later than 14 days after you informed us. The direct cost of returning the items is paid by you (see our Return and Refund Policy for the return label option). Please pack the items carefully, preferably in their original packaging.

We refund all payments received from you within 14 days after you informed us of your cancellation, including the standard delivery cost when you return your whole order. If you return only part of your order, the delivery cost is not refunded. We use the same payment method you used for your order, unless agreed otherwise, at no extra cost to you. We may wait with the refund until we have received the items back or you have shown proof that you have sent them. We may deduct an amount for loss in value if items have been handled more than needed to see what they are, what they are like and how they work.

You can also cancel your order by email before it has been sent from our warehouse.

The right of withdrawal does not apply to products made to your specifications or clearly personalised.

12. Cancellation by us We may cancel the contract if a product is out of stock and cannot be reordered, if the information given is not sufficient for us to deliver, or if false information was given during checkout. If we cancel, we refund any payment in full.

13. Disputes If you have a complaint, please contact us first at info@skontdesign.com – we will do our best to find a solution with you. If we can't solve it together, you can take the dispute to the competent court.

14. Applicable law and changes These terms are governed by Dutch law. If you are a consumer living in another country, you keep the protection of the mandatory consumer law of your country. We may update these terms. The terms published on the website at the time of your order apply to that order.