Shipping policy
Where we ship
We ship to the Netherlands, all other EU countries, Norway and Switzerland. For other countries, please contact us at info@skontdesign.com.
When your order is sent
We pack and send your order within one week. As soon as it’s on its way, you’ll receive an email with your tracking link. Delivery usually takes 2–10 working days after we send it, depending on the carrier and your country.
Carriers
We ship with DHL and PostNL. In the Netherlands you can choose delivery to your home or to a DHL ServicePoint.
Shipping costs (per order)
- Netherlands, home delivery: €6.55
- Netherlands, pick-up point: €6.05
- Belgium: €17.20
- Germany, France, Spain, Italy, Luxembourg: €19.70
- Austria, Denmark, Poland, Portugal: €21.75
- Czechia, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Latvia, Lithuania, Romania, Slovenia, Slovakia, Sweden: €26.75
- Bulgaria, Cyprus, Malta: €36.35
- Norway, Switzerland: €36.35
The exact shipping cost is shown at checkout. If you pay in another currency, it is converted at checkout.
Norway and Switzerland
Prices for Norway and Switzerland are shown without Dutch VAT. Import VAT and the carrier’s handling fee are charged by the carrier or customs on delivery and are paid by you.
Split deliveries
If we send your order in more than one parcel, we pay the extra shipping cost.
Damaged parcels
We are responsible for your order until it is delivered. If a parcel arrives damaged, please email info@skontdesign.com as soon as possible with your order number and photos of the parcel and the items. If the outside of the box is clearly damaged, please also tell the delivery driver or carrier.
Undeliverable parcels
If a parcel can’t be delivered and is returned to us, we’ll contact you to arrange a new delivery. The cost of sending it again is paid by you.
Questions
Email info@skontdesign.com, Monday to Friday, 9:00–17:00.
SKØNT · Lambrecht van Linschotenstraat 8, 2614 JZ Delft, the Netherlands · KvK 87181320 · VAT NL004369138B79