Refund policy

We hope you are pleased with your purchase from SKØNT. We understand that things don’t always go as planned, or that you might simply change your mind. That’s why you are welcome to return your products to us within 30 days. Here’s how you can return something that doesn’t quite fit your home.

General return policy

After receiving your order, you are free to return your products within 30 days.
Please make sure the products are in their original condition. Return them carefully packed, preferably in their original packaging, with enough protection.
We do not offer the possibility to exchange products. You are welcome to return the products for a refund.
Please send us an email at info@skontdesign.com before you post your return. Include your order number, the product name and whether you want to purchase the return label from us or arrange the return shipping on your own. We will then follow up with a questionnaire to collect the information needed to issue your refund and, if requested, provide a shipping label.

Returns within the EU

If you have ordered from within the EU, we offer return labels at the cost of €20 for small items. After you have registered your return, the label is sent to your email address to print.
Attach the return label to the outside of the box and take it to your local post office.
The €20 is deducted from your refund when the return has been processed in our warehouse.
You can also choose to arrange and pay for the return shipping yourself (see below).

Returns from outside the EU and returns without our label

Send the parcel to: SKØNT Design, Lambrecht van Linschotenstraat 8, 2614 JZ Delft, the Netherlands.
If you send the items back on your own, you are fully responsible for arranging and paying for the return. The cost of return shipping and any customs charges are not refunded.

Refunds

Once we have received your return, we refund the corresponding amount for each product returned.
If you return your whole order, we also refund the standard delivery cost you paid.
We pay your refund within 14 days after you tell us that you are returning the items. We may wait with the refund until we have received the items back, or until you have shown us proof that you have sent them.
The refund is made to your original payment method. We will notify you by email when we have handled the return and issued the refund.

Damaged items / claims

If your products are damaged or otherwise faulty, please let us know by email at info@skontdesign.com as soon as possible. Please include your order number, the product name, a description of the damage and images of the item and the packaging. We may ask for additional information after receiving your email.

We will handle your case as soon as possible and get back to you with the best solution for your situation. You do not need to send items back to us before the case is handled.

Transport liability

For the transport of your order to you, SKØNT is fully responsible for any damage or loss.
For the transport of a return, you are fully responsible for any damage or loss. We therefore strongly recommend a trackable and insured shipping service.

Cancel an ongoing order

If something went wrong, you can cancel your order by emailing info@skontdesign.com. You can cancel until your order has been packed in our warehouse. After that, your order will be delivered to you and you can choose to return it instead.

Please note

If there’s anything wrong with your order, please contact us first before sending anything back. This way we can find the best solution for you.

This policy does not limit any rights you have under applicable consumer law.